Shipping & Returns Policy
Last updated: October 29, 2026
This policy applies to products purchased on waxonomy.us from Waxonomy LLC, 13030 Preston Rd #400, Frisco, TX 75033.
Where we ship
We currently ship within the United States only.
Processing time
Orders are processed within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day. You will receive an email with tracking information once your order ships.
Shipping options and rates
- Standard shipping: 3 to 5 business days. $7.95, free on orders over $75.
- Express shipping: 1 to 2 business days. $19.95.
Delivery times are estimates and start once your order ships. Rates are shown at checkout before you pay.
Returns and refunds
All product and merchandise sales are final. We do not accept returns or offer refunds on products, as stated in our Salon Policies.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery with your order number and a photo of the item. We will send a replacement or issue a refund to your original payment method.
Lost or delayed packages
If your tracking shows no movement for 7 business days or your package is marked delivered but not received, contact us and we will work with the carrier to resolve it. Please make sure your shipping address is correct, as we are not responsible for orders shipped to an incorrect address provided at checkout.
Contact us
Waxonomy LLC
13030 Preston Rd #400, Frisco, TX 75033
Phone: +1 469 536 8534
Email: Frisco@waxonomy.ca